DEVELOPING COMMUNICATION
Communication is simply the act of transferring information from one place to another, whether this be vocally (using voice), writing (using printed or digital media such as books, magazines, websites, or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).
Professionally, if you are for promoting your business/product, you will almost certainly need to demonstrate good communication. In today’s ever developing communication platforms via websites customers want answer to questions immediately. The usage or under usage of live chat available to customers on websites is somewhat under used and misused. For example, most of your customers do not visit your website during your office hours, therefor what real value does offer live chat bring to you. This can be confirmed by your analytics, whereby you see when your customers enter your site and their usage. Ask yourself just one question, how much are you loosing each time they leave without a purchase, or could the ability for someone to be available to answer general questions regarding your product have turned this visitor into a customer?
With GWOR P.A our out of hours live customer chat service can help deliver these visitors to you as customers. Our customer service staff are all highly trained in their field of expertise, delivering a seamless service to your potential customers out of hours. With full reporting of all visitors and chat records of all engagements gives an invaluable insight into your visitor’s requirements, allowing for future development of product marketing to their requirements.